Return Policy

Return, Refund & Cancellation Policy

At My Pet Chicken, your satisfaction and confidence in shopping with us are our top priorities. We understand that the joy of adding to your flock or selecting the perfect products comes with the need for clear, supportive policies that offer peace of mind and flexibility.

To make changes to your order or request coverage for a problem, we offer online forms for your convenience. Once your form is submitted, one of our Flock Care Specialists will follow up with you.

Live Birds

We understand that sometimes life gets in the way of our best-laid plans, and we want you to have peace of mind when placing an order for your flock. To support our customers' changing needs, we're pleased to offer one free cancellation per calendar year on any live bird order. This policy is unmatched in our industry and is designed to give you confidence in placing an order and offer understanding when your circumstances change unexpectedly.

After your single yearly free cancellation, you will be charged a non-refundable $10.00 fee on any canceled order. This fee helps us recoup a portion of payment processing fees and customer service time.

Live Cancellations

To change or cancel your order, please notify us by the following deadlines:

Live Poultry: On or before the Thursday preceding your scheduled ship date
Fertile Hatching Eggs: One full week before your scheduled shipment week

We always try to accommodate our customers’ needs; however, we cannot guarantee that orders placed after the above time frames can be changed or canceled.

Submit your request via the Live Bird Order Change Request Form.

Day-Old Chicks, Ducklings, or Goslings Losses

For the health and safety of your new birds, orders must be picked up at the post office the day they arrive. If you encounter an unfortunate loss, you must notify us within 48 hours of receipt so we can make it right.

If 50% or more of your order survives, we will refund the cost of the lost bird(s) only, or you may choose free bird(s) of equal or lesser value on a future order (shipping and order minimums apply).
If less than 50% of your order survives, we will refund your shipping on a pro-rated basis, or you may opt for a 100% free replacement order, including shipping, depending on availability.
For Chick Packs™ Assortments: We will refund for losses reported within 48 hours, plus pro-rated shipping if applicable.
For Started Pullets & Six-Week-Old Chickens: Refunds for losses will be issued to your payment method plus pro-rated shipping if reported within 48 hours.

Submit your report via the Report Live Bird Loss or Health Issues Form.

Live Bird Sexing Errors

We will refund you for any bird that has been incorrectly sexed provided you notify us within the following time frames:

Any breed except Silkies: Notify us between 14 to 22 weeks of the original shipment date.
Silkies: Notify us between 19 and 30 weeks of the original shipment date.
Started Pullets & Six-Week-Old Chickens: Notify us between 4 to 16 weeks of the original shipment date.

Submit your request via the Report Rooster (Hen) Error Form.

Other Health or Genetic Issues

We will refund you for the following issues, provided you notify us within the allotted time frames:

Bird missing from your order, wry neck, curled toes, or spraddle leg: Notify us within 48 hours of receipt.
Incorrect breed or later-appearing deformities: Notify us within 19 weeks of the original shipment date.
Cross beak: Notify us within 14 days of receipt. Additional time may be allowed for Easter Egger breeds only.
Incorrect breed: Notify us within 22 weeks of receipt.

My Pet Chicken may require photographic evidence. Refunds will not exceed the order total. We may refuse to ship birds to locations where delivery cannot be safely completed.

Submit your report via the Report Live Bird Loss or Health Issues Form.

Blue or Green Egg Promise

Most Easter Eggers and Olive Eggers will lay blue or green eggs. However, some may produce brown, pinkish, or tinted eggs due to genetic variation. Each hen lays one consistent egg color for life.

If your Easter or Olive Egger lays eggs that are not blue or green, we’ll refund the purchase price of the bird as My Pet Chicken store credit.

Applies to breeds that list blue or green eggs in the product description.
Customer must confirm egg color after laying begins (typically 18–30 weeks).
Photo evidence of the egg color is required.

Submit your request via the Blue or Green Egg Promise Refund Request Form.

Frizzle Feather Fairness Policy

Only about 50% of chicks from a frizzle pairing will develop frizzled feathers. If you order a chick sold as “Frizzled” and it feathers out smooth, we’ll refund the price difference between the frizzled and smooth versions at time of purchase as store credit.

Applies only to breeds with “Frizzled” in the product title.
Wait at least 2 weeks for feathers to develop.
Photo evidence is required.

Submit your request via the Frizzle Feather Fairness Policy Refund Request Form.

Fertile Hatching Egg Policies

No hatching egg supplier can promise any particular egg will hatch, especially since shipment handling and incubation are outside of our control. A 50% hatch rate is generally considered successful.

Minimum Hatch Rate Guarantee

Orders of 12 eggs or fewer with a 25% or lower hatch rate qualify for one fully complimentary reshipment, including shipping. Orders of more than 12 eggs qualify for 50% off a replacement order if the hatch rate is 8% or lower (shipping not included).

Submit your request via the Poor Hatch Reshipment Request Form.

Cracked or Broken Eggs

If your eggs arrive cracked or broken, notify us within 2 business days of receipt to receive a refund or replacement. Bonus eggs included in your order may be considered replacements.

Submit your report via the Report Hatching Egg Damage Form.

Non-Live Products: Guarantees, Returns & Cancellations

Cancellations

Ready-made items: Notify us before the item ships. Refunds over $200 will be reduced by 3% to cover transaction fees; Shop Payments orders will be reduced by 5%.
Made-to-order chicken coops: Notify us within 24 hours for a full refund. After that, the builder may approve a cancellation and refund based on resale success (10% service fee applies).

Product Returns

You may return new, unused items with tags and packaging intact within 30 days of receipt. You will receive a full refund minus shipping and a 20% restocking fee unless otherwise noted on the product page.

Damaged or Defective Items

Notify us within 4 business days of receipt. We may refund, replace, or send repair kits depending on the item. Photos may be required.

Submit all requests for non-live items via the Report Issues with Product Orders Form.

Need Help?

All refund and change requests should begin with the appropriate online form: https://www.mypetchicken.com/pages/forms.

Our Flock Care Specialist team is here to support you every step of the way!